For more than 30 years, Press Ganey’s mission has been to support health care providers in understanding and improving the entire patient experience. Press Ganey is a strategic business partner to more than 26,000 health care organizations and is the industry leader in helping clients transform the patient experience and create continuous, sustainable improvement.
Each week PG randomly selects 25% of our patients from the previous week and sends them a short survey to complete where they are asked describe and rate their experience at Central Illinois Endoscopy Center. Last year over 1,000 people returned the survey and provided us their insight to their care. Patient comments are forwarded to us and the patient is able to remain anonymous if they wish.
Central Illinois Endoscopy has been a proud partner of Press Ganey since our opening in 2009. The Board of Managers and Staff receive a copy of the Press Ganey reports and the results are reviewed and discussed at our regular meetings. We are proud of our overall patient satisfaction rating of 95% and that 98% of our patients would recommend CIEC.